Need help with a Watchdives watch, an existing order, shipping, returns or after-sales service? Our team is here to help.
Watchdives and WDC are the same brand. WDC is the shortened brand identity used on selected Watchdives watches and collections.
Founded in 2019 and based in Shenzhen, China, Watchdives develops automatic and quartz watches for enthusiasts while also offering a curated selection from other independent watch brands. We support customers worldwide with product information, order assistance, shipping updates, warranty service and business enquiries.
We normally reply within 1–2 business days. Messages received during weekends, public holidays or major product launches may take slightly longer.
Order & Product Enquiries
For product questions, purchasing assistance or help with an existing order, please contact:
Email: sales@watchdives.com
We can assist with:
- Product specifications and compatibility
- Stock availability and estimated dispatch dates
- Order confirmation and payment questions
- Address or product changes before dispatch
- Cancellation requests for unshipped orders
- Shipping options, duties and taxes
For an existing order, please include your Watchdives order number and the email address used at checkout.
After-Sales Service
For warranty claims, returns, exchanges, repairs, missing items or product issues, please contact:
Email: service@watchdives.com
To help us review your request efficiently, please include:
- Your Watchdives order number
- The watch model or product name
- A clear description of the issue
- Photos or a short video showing the problem
- Your current delivery country
Please contact us before returning any item. The correct return address depends on the product, order location and return circumstances. Packages sent without prior authorization may be delayed or delivered to the wrong facility.
For complete information, please read our Returns, Exchanges, Warranty & Repairs Policy.
Shipping & Tracking Support
Tracking information is normally sent by email after an order has been dispatched. Tracking updates may take several business days to appear after the shipping provider receives the parcel.
Shipping methods, estimated delivery times, warehouse locations and duty or tax arrangements vary by destination and the option selected at checkout.
For current information, please visit our Shipping, Delivery, Duties & Taxes Policy.
When contacting us about delivery, please include your order number and tracking number.
Business, Wholesale & Media Partnerships
For wholesale purchases, authorized dealer opportunities or other business partnerships, please contact:
Business & Wholesale: info@watchdives.com
For product reviews, media features, content creation, YouTube or social media collaborations, please contact:
Media & Content: content@watchdives.com
Please include a brief introduction to yourself or your organization. Where applicable, provide links to your website, publication, YouTube channel or social media profiles so our team can better understand and review the opportunity.
You can also learn more about and join our Affiliate Program.
About Watchdives | WDC
Watchdives develops automatic and quartz watches across dive, sports, field and dress styles. The WDC identity appears on selected Watchdives models and collections while remaining part of the same Watchdives brand.
Our watches are shaped by enthusiast feedback, with particular attention to case proportions, finishing, dial clarity, bracelet comfort, movement choice and everyday wearability.
Learn more on our About Watchdives page or join the official Watchdives Reddit Community.
Frequently Asked Questions
Are Watchdives and WDC the same brand?
Yes. Watchdives and WDC are the same brand. WDC is the shortened brand identity used on selected Watchdives watches and collections.
Where does Watchdives ship from?
Most orders are shipped from China. Selected products may also be available from local warehouses in the United States, United Kingdom, European Union or Australia. Available fulfillment and shipping options are shown on the relevant product page or at checkout.
Are duties and taxes included?
Duty-paid or tax-included postal shipping may be available for selected destinations and qualifying orders.
Express services such as DHL, FedEx or UPS are generally not duty-paid unless checkout specifically states otherwise. The shipping and tax status shown at checkout applies to your order.
How long does Watchdives take to reply?
We normally reply within 1–2 business days. Responses may take longer during weekends, public holidays, major product launches or unusually busy periods.
Can I return a watch to a local warehouse?
A local return address may be available for certain orders and destinations. Please contact service@watchdives.com before sending your return so we can confirm the correct procedure and return location.
What information should I provide for an after-sales claim?
Please provide your order number, watch model, a clear description of the issue and photos or a short video showing the problem. This helps our team review your request more efficiently.
I purchased from Amazon, AliExpress or another seller. Can Watchdives check my order?
Orders placed through another marketplace or seller cannot be accessed through the Watchdives website order system. Please contact the seller shown on your order confirmation for order-specific assistance.
Business Location
Watchdives | WDC is based in Shenzhen, Guangdong, China.
Please contact us before visiting or sending any parcel. Customer visits and returns require prior confirmation. Return packages should only be sent to the address provided by our customer service team.
