Shipping policy
(last updated: 19/8/20)
Watchdives.com will cover the cost for Fedex priority express (if order total is over 120 usd). However, It does not support all countries. If Fedex does not service your area, we will ship your order via DHL / TNT / ARAMEX Expresss depending on availability and coverage).
Please check Shipping Service 1,Shipping Service 2, Shipping Service 3 and Shipping Service 4.
All prices are in US Dollars ($). and we ship from Shenzhen, China.
Shipping Service 1
Watchdives charges 5 USD for Post shippingif order total is less than 90USD.
Watchdives charges 20USD Priority Express fee if order total is from 90USD to 119.99 USD
Watchdives offers Free Fedex Express Shipping if order total is over 120 USD:
Expect a delivery time of 4-10 business days for DHL/Fedex/TNT express shipments and 7-15 business days for registered post shipments.
Following Destination Countries 1 Applys to Shipping Service 1:
●United Kingdom and United States
Shippping Service 2
Watchdives will charge 20USD Priority Express fee if order total is less than 120 USD. We offers free Fedex Express Shipping if order total is over 120 USD:
Estimated delivery time: Arrives in 4-10 business days
Following Destination Countries 2 Applys to Shipping Service 2:
●Australia, Brunei, Cambodia, Canada, China, Hong Kong, Indonesia, Japan, Lao People's Democratic Republic, Macao, Malaysia, Mexico, New Zealand, Philippines, Singapore, South Korea, Taiwan, Thailand
Andorra, Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Greenland, Holy See (Vatican City State), Hungary, Iceland, Ireland, Italy, Jersey, Latvia, Liechtenstein, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal, Slovakia, Spain, Sweden, Switzerland, United Arab Emirates, Kuwait, Turkey, San Marino, Serbia, Cyprus, Aland Islands, Slovenia, Svalbard And Jan Mayen, Guernsey, Guadeloupe, Gibraltar, Malta
We will charge 30 USD if order total is below 120 USD, charge 20 USD if order total is over 120 USD:
Estimated delivery time: Arrives in 4-10 business days
Following Destination Countries Applys to Shipping Service 3:
●Azerbaijan, Bangladesh, Bulgaria, Croatia, Georgia, Moldova, Republic of, Nepal, Peru, Romania, Bhutan, Uzbekistan, Russia, Qatar, Kyrgyzstan, Kazakhstan, Turkmenistan, Tajikistan, Saudi Arabia, British Indian Ocean Territory, Mongolia, Vietnam, Fiji, New Caledonia, French Polynesia, Ghana, South Africa, Senegal, Angola, Morocco, Zimbabwe, Comoros, Côte d'Ivoire, Ukraine, Armenia, North Macedonia, Bouvet Island, Faroe Islands, Bosnia And Herzegovina, Reunion, Belarus, Kosovo, Lithuania, Albania, Isle Of Man, Mayotte, Montenegro, Uruguay, Ecuador, Colombia, Guyana, Venezuela, Paraguay, Brazil, Chile, French Guiana, Bolivia, Falkland Islands (Malvinas), Suriname, Caribbean Netherlands, Netherlands Antilles, Argentina, Saint Pierre And Miquelon, Dominica, Dominican Republic, Anguilla, Virgin Islands, British, El Salvador, India
Shipping Service 3
Our Fedex Express are unable to ship to other countries that don't mention above countries, But customers can consult solutions via E-mail: service@watchdives.com,We will reply as soon as possible.
Shipping Service 4
Watchdives also offer post service for some countries. Customers can find shipping options in checking-out page.
Additional Information
●Any charges incurred due to customer refusal, shipping costs for the package back to China, and import duties will be borne by the buyer.
●Due to restrictions in some countries like Iran,Nigeria, Afghanistan etc we are not accepting / shipping any orders. Also, we are unable to ship to PO Boxes, Army Post Office (APO), Fleet Post Office (FPO) addresses, and conflicted zones or unsafe territories.
●We process orders Monday-Saturday (excluding holidays).
●We don’t deliver orders on Sundays or holidays.
●We handle order time 2-3 days during Monday to Saturday (excluding holidays).
●If you order multiple items, you may get multiple deliveries. We’ll send you a shipping confirmation email for each shipment, so you’ll know exactly what to expect and when to expect it.
●When a order ships you will receive a confirmation email with the tracking information. You can also track your order by logging into your account.
●The time it takes to receive your order varies depending on the location and efficiency of the local express services. Kindly note the time-frame of 3 - 10 business days is given as a guideline only and may be subject to change due to customs delays and unexpected events like Epodemic Situation of Covid-2019,etc.
Special Reminders
●Pre-sale products may not apply to the above delivery lead time, customer service team will inform you accordingly.
●During peak periods, due to the high volume of orders, it may affect the delivery time. Please understand that if you have not received the goods long time after receiving the shipping confirmation, please wait patiently or contact the courier company.
●We will try our best to deliver the goods within the above estimated delivery lead time. If we fail to deliver within the estimated timeframe, you can cancel the order and receive a full refund of the payment. Other than that, we will not make any compensation to you.
●In case of special circumstances (such as warehouse stock take, holidays), Covid-2019,weather, manpower and other factors leading to delayed delivery or extended delivery time, customer service will notify the customer in advance.
After the buyer has left the message, the customer service will manually review the message. Therefore, if your order has a message, it will affect the normal delivery and delivery time limit.
●If the shipping address or information you leave is incorrect or not completed, it will directly lead to the failure to deliver or delay the delivery time.
●Changes in shipping address will not be accepted after the order is confirmed.
●If one or more of the items you ordered are out of stock or there are other conditions that cannot be delivered, Customer Service team will contact you in time and proceed with the subsequent cancellation of the order and refund process.
CUSTOMS, TAXES, DUTIES AND FEES
●Prices displayed on the website are in US Dollars. ( Excluding any Import Duties / Custom / VAT Charges etc. )
●Some countries may have Import duties, VAT taxes, Custom fees, brokerage fees, extra local carrier charges or other charges etc. issued by recipient’s local government or agents. Any such charges have to be taken care by the recipient because it goes to recipient countries development and welfare programs.
●Since duties and taxes differ from country to country so we are unable to provide estimation on same, we suggest you to contact your local customs office / agents for further information.
IMPORTANT NOTES: Shipping Fees and taxes will not be refunded for the packages that are refused due to Any Duties/Taxes at the recipient end.
If you have any question about shipping, please contact via E-mail: service@watchdives.com to find more.